Refund policy

Due to the handcrafted nature of the majority of our products, we have a 14-day return policy for damaged or incorrect merchandise only. This means you have 14 days after receiving your item to request a return.

To start a return, you can contact us at thesugarchicken@yahoo.com. Please note that following approval, returns will need to be sent to the following address: The Sugar Chicken, 17713 E Shadow Lake Rd, Mount Vernon, IL 62864. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thesugarchicken@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Requests for exchanges will be evaluated on a case by case basis. Please email us to start a conversation about an exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thesugarchicken@yahoo.com.